Client panel software / e-book

What is the E-BOK system for business?

The E-BOK software is nothing more than an electronic customer service system. Companies provide it to their customers so that they can independently manage their digital services and products. The customer panel application gives them access to their data stored by the company after authorization (by providing a login and password). They can also use a range of tools to manage their services and communicate with company employees.Such software integrates with internal systems for process management, accounting, and more. It allows the company’s team to efficiently solve customer problems.

Who needs an electronic customer service system?

The E-BOK software is practically useful for any company, regardless of the industry in which it operates.Do you lack an efficient tool for customer service, and resolving their problems and communication takes a lot of time that your employees could spend on other tasks? The customer panel application will facilitate specialists in communicating with people who purchase your services and products. Moreover, it will enable them to manage these themselves much faster with only minimal support from your customer service office.

Free consultation of your project

Take advantage of our experience, consult and evaluate the project with specialists in software planning and development.
We offer a non-standard approach, fully transparent and personalized process of business analysis and project estimation.

Estimate the project

What do companies use E-BOK software for?

The key functionalities of the customer service system include:

• online payments with the option of prepayment to a dedicated account,
• invoice downloading,
• purchasing/extending services,
• access to correspondence history,
• self-verification and modification of own data
• service configuration,
• reservation using a calendar (e.g. scheduling meetings with representatives by selecting an available time in a shared schedule).

Cyfryzacja i automatyzacja procesów biur wirtualnych

for BIURO29

Seethe hybrid mobile application of the loyalty program for Neonail
Next solution, in which Cogitech team specializes in implementation, are tools for so-called soft debt collection. Client panel software should automate such tasks by sending SMS messages, emails, push notifications, reminders, and payment requests to clients. A set of such functionalities of an electronic customer service system can significantly improve the company’s financial liquidity and save employees’ time. When designing them, we always focus on providing the best possible user experience. We avoid threatening with reporting to credit information bureau or legal action. Instead, we motivate by sending positive messages like “90% of our clients have already settled their obligations. Join this group” or reminding that prompt payers do not incur additional service costs.
See also:Digitalization and automation of virtual office processes for BIURO29

Advantages of an electronic customer service system tailored to the company’s needs

Wondering what you will gain by investing in customized E-BOK software that meets your company’s needs? Here are a few key benefits of having an electronic customer service system:

• Reduced load on other service channels– with the E-BOK system, your clients will no longer have to contact your employees in physical locations, through a helpline, or chat to ask a question, file a complaint, or modify their order. They will do it themselves.
  
• Reduced number of complaints– many complaints result from a lack of knowledge of the agreement, incorrect interpretation of its provisions, or lack of information about its use (e.g. hours or package usage). Thanks to access to their documents in digital form, clients can refer to specific parts of the agreement at any time.
  
• Greater transparency of processes for the client– the E-BOK system is not only a set of useful tools for the client and the company, but also a knowledge base. Thanks to a well-thought-out FAQ section, you can answer their questions. Automatic notifications, on the other hand, keep the recipient of your services well-informed and better oriented in changes of order statuses.
  
• Overall increase in satisfaction level– not only will your clients be able to handle more of their own matters, but they will also gain new communication channels. The E-BOK software will keep their correspondence and additionally send them notifications about payment deadlines or the need to extend the service.
  
• Higher conversion rate for up/cross-selling– by implementing a customer service system in your company, you have the opportunity to conduct regular surveys and gather new data for personalizing your offer. Additionally, you will enable satisfied buyers to review and quickly order other services from your company and react to price changes.
  

Why is it worth building a personalized customer service system at Software House Cogitech?

Cogitech designs modern solutions for digital and traditional businesses. The E-BOK software we build for our clients stands out among other solutions of this type with exceptionally tailored functionalities specific to the industry. During workshops with the client preceding the design and programming, we thoroughly examine the business needs of the company. We provide advice on choosing key and additional options that can improve the efficiency of your company. Based on the client’s suggestions and our experience, we are able to design completely unique functionalities that will distinguish your company from the competition.

The Cogitech team has many years of experience in developing E-BOK software and implementing it in companies. Our electronic customer service systems are characterized by great flexibility and the ability to integrate with numerous other solutions (e.g. CRM systems, loyalty software, ERP systems, accounting, and more). We use the latest technologies such as PHP, Symfony, Vue.js, and Capacitor, which guarantee high scalability of the E-BOK system. Thanks to this, the software can be easily adapted to new capabilities that your company will offer customers over time as it develops. Invest in an E-BOK system that will help increase your company’s efficiency and profits.

Free consultation of your project

Take advantage of our experience, consult and evaluate the project with specialists in software planning and development.
We offer a non-standard approach, fully transparent and personalized process of business analysis and project estimation.

Estimate the project